{"id":4107,"date":"2025-03-25T12:14:44","date_gmt":"2025-03-25T11:14:44","guid":{"rendered":"https:\/\/jordimercader.cat\/?p=4107"},"modified":"2025-04-02T10:05:09","modified_gmt":"2025-04-02T08:05:09","slug":"el-iceberg-de-la-ignorancia-2","status":"publish","type":"post","link":"https:\/\/jordimercader.cat\/en\/el-iceberg-de-la-ignorancia-2\/","title":{"rendered":"The iceberg of ignorance"},"content":{"rendered":"
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\u00bfQu\u00e9 pasa con lo que no llega arriba?<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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En muchas empresas, la direcci\u00f3n cree tener una visi\u00f3n clara de lo que ocurre. Pero \u00bfy si solo estuviera viendo una peque\u00f1a parte del todo?<\/span><\/p>

Este art\u00edculo aborda un problema silencioso pero real: la distancia entre lo que pasa en la base de la organizaci\u00f3n y lo que llega a quienes toman decisiones. Detectarlo a tiempo puede marcar la diferencia entre una empresa que se adapta y una que se rompe por dentro sin que nadie lo vea venir.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Se dice que solo el 4% de los problemas reales de una empresa llegan a la alta direcci\u00f3n. El resto se queda por el camino.<\/span><\/p>

  • \u00bfSe resuelven de forma satisfactoria para las partes?<\/span><\/li>
  • \u00bfSe ignoran como si no existiesen?<\/span><\/li>
  • \u00bfO se descubren demasiado tarde, cuando ya es imposible hacer nada?<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Lo que no se ve <\/span>\u2014o no se quiere ver\u2014 tiene un impacto directo en el d\u00eda a d\u00eda de la empresa: fuga de personal, baja productividad, mal ambiente y desmotivaci\u00f3n generalizada.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Lo que pasa abajo tambi\u00e9n importa<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Los trabajadores son quienes ejecutan el trabajo y tienen contacto con el cliente. Hablan del d\u00eda a d\u00eda y generan su propio flujo de informaci\u00f3n.\u00a0<\/span>Y muchas veces, es en las conversaciones informales donde se esconde informaci\u00f3n de gran valor para la toma de decisiones.\u00a0<\/span><\/p>

    Cuando esa informaci\u00f3n no circula hacia arriba, la empresa opera a ciegas.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \u00bfQu\u00e9 se puede hacer?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Dos palabras clave: <\/span>confianza y objetividad<\/b>.<\/span><\/p>

    Para que los problemas salgan a la luz, hace falta un entorno donde se pueda hablar con libertad. Y tambi\u00e9n hace falta una mirada externa que no est\u00e9 condicionada por los roles, los egos o las din\u00e1micas internas.<\/span><\/p>

    Una figura externa puede actuar como puente entre direcci\u00f3n y equipo.<\/span>
    <\/span>Alguien que escuche con criterio, detecte lo que no se est\u00e1 diciendo y proponga soluciones realistas.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \u00bfEres consciente de todo lo que pasa en tu empresa?<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Porque lo que no se ve\u2026 tambi\u00e9n pesa.<\/span>
    <\/span>Y muchas veces, es lo que acaba hundiendo el barco.<\/span><\/p>

    Si no tienes del todo claro qu\u00e9 est\u00e1 pasando en tu organizaci\u00f3n o notas que hay silencios inc\u00f3modos, quiz\u00e1s es momento de revisar c\u00f3mo fluye la informaci\u00f3n.<\/span><\/p>

    \u00a0<\/span><\/p>

    Si quieres hacerlo con objetividad, podemos ayudarte.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    \u00bfQu\u00e9 pasa con lo que no llega arriba? En muchas empresas, la direcci\u00f3n cree tener una visi\u00f3n clara de lo que ocurre. Pero \u00bfy si solo estuviera viendo una peque\u00f1a parte del todo? Este art\u00edculo aborda un problema silencioso pero real: la distancia entre lo que pasa en la base de la organizaci\u00f3n y lo […]<\/p>","protected":false},"author":4,"featured_media":4163,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[16],"tags":[78,70,77,71,76,73,75,69,72,74],"class_list":["post-4107","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias-es","tag-acompanamiento-externo","tag-comunicacion-interna","tag-diagnostico-empresarial","tag-empresa-y-cultura-organizacional","tag-escucha-activa","tag-gestion-de-equipos","tag-informacion-estrategica","tag-jordi-mercader","tag-liderazgo-empresarial","tag-problemas-invisibles"],"yoast_head":"\nEl iceberg de la ignorancia - Jordi Mercader<\/title>\n<meta name=\"description\" content=\"Solo el 4% de los problemas llegan arriba. Jordi Mercader destapa el iceberg de la ignorancia en las empresas\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jordimercader.cat\/en\/el-iceberg-de-la-ignorancia-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"El iceberg de la ignorancia - Jordi Mercader\" \/>\n<meta property=\"og:description\" content=\"Solo el 4% de los problemas llegan arriba. 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